Sharpdrive Australia complies with Australian Consumer Law in regard to refunds. We are not required to provide a refund if you change your mind about the course that you enrol into.
However, while course fees are non-refundable, drivers may have extenuating circumstances that prevent them from undertaking their course. Where evidence can be successfully provided to support the drivers circumstances, course fees may be refunded or partially refunded as per the following:
- A full refund is permitted if the enrolment is cancelled prior to the commencement date and if access to resources has not been provided yet.
- No refund will be provided after the course has commencement.
- No refund will be provided where work or assessment has been saved or submitted.
- Refunds usually take 5 to 10 business days to process, depending on your banking institution.
This decision of assessing the extenuating circumstances rests with the Managing Director and shall be assessed on a case by case situation.
As part of Chauffas commitment to Road Safety we require you to complete the Sharpdrive online driver training course. This course promotes road safety by calling attention to good driving habits and positive behaviours.